Frequently Asked Questions

How does Xprss Rasoi work?

We provide good quality Hygienic food in trains.
Train Passenger may order their food Through our websites. You may search and order from Xpress Verified restaurants in your Train, so that you can just relax and enjoy great food while travelling. Once you’ve placed an order online, we’ll send you an SMS to confirm that the restaurant has received your order.
This will let you know of the expected delivery/ pick up time.

How do I place a review?

Happy and satisfied with the orders tell others, you may also place your review on our website.

Not Satisfied Call, Message or Inform us Immediately, we strongly believe in “Customer is King”.

Nothing is showing up in my suburb, or my favourite local restaurant is not listed?

We are working hard on empanelling the best restaurant for your location. Our empanelment process is very strong so that customers may get the right food in trains.

What payment types do you accept?

You may pay with Options shown during the time of booking your order are the preferred options.

How are you protecting my details?

We’re like a vault. We have all these fancy, high-tech security measures to keep your data safe, because it’s our highest priority. You can read all about these measures in our privacy policy. We don’t store your credit card details where anyone but you can see it, and we don’t give them out to the restaurants. Restaurants do get your name, address and phone number, just to make the delivery easier. If you want to know more about how we look after your info, check out our privacy policy.

How do I know my order has gone through?

You’ll get an email from us saying that your order has been successfully placed. A couple of minutes later you should get an SMS to let you know the restaurant has received your order. If the restaurant is currently closed and you placed an order for later, you’ll get an SMS once the restaurant opens.

I haven’t received a confirmation email from Xpress Rasoi.

You should probably call us on 95-8005-8005 so we can check it out.

My confirmation SMS advising the restaurant has received my order hasn’t arrived.

Give us a buzz on 95-8005-8005 if we’ve got the wrong number or you need any more help.

Once I’ve placed my order, can I contact the restaurant direct?

Of course, you can! Check your confirmation email for the number and give them a bell if you have any questions or requests on the prep and delivery of the food. Our team love chatting to you, and are always happy to help if you’ve not been able to get through to the restaurant.

I have just placed my order but need to change something (add or remove an item, change delivery to collection etc).

Got your confirmation SMS? You’d better give the restaurant a quick call to see if they can help before they start making your food. If you haven’t got the SMS yet, or you can’t get through to the restaurant, we can assist on our end. Give us a buzz on 95-8005-8005

I need to cancel my order.

We understand sometimes things don’t go to plan, and you might need to cancel an order. We can cancel an order if the restaurant hasn’t started cooking it yet. If the restaurant has started to cook your food there is a small chance they might still be able to offer you a refund or credit, so best to call them and find out.

I paid online but got an SMS advising my order was rejected. Where have my funds gone?

Rejection is never great, so we work hard with our restaurants to get as many orders accepted as possible. Sometimes a rejected order may look like payment has gone through, but don’t worry, it was voided and is simply pending with your bank. This may take 1-5 business days so it's best to give the bank a call if you have any questions.

My order is late.

Our partner restaurants do a great job of preparing and delivering orders on time, but sometimes unexpected things get in the way. If your tummy rumbles are getting louder with every tick of the clock, give the restaurant a call (their number is in the email we sent you). If you can’t get through, buzz us on 95-8005-8005 so we can track down your food.

I received my order but I’m not happy with it.

Our Xpress Verified restaurant work really hard to provide you great food, so they’re keen for your feedback. Call them straight away (check out your confirmation email from us for their number) and they might be able to fix the problem for you or help you out for next time. Of course, our team are always happy to help you out if you’re not able to resolve this directly with the restaurant.

There is a price difference between your website and the restaurants pricing/and or the restaurant is asking me to pay extra?

We need our partner restaurants to let us know when prices change, but we understand that they’re busy creating scrumptious food for you to enjoy. If you notice a price difference please call us on 95-8005-8005 or email us at support@xpressrasoi.com.au so we can look into it.

I have received my order but it’s not what I requested.

Quick, double check the confirmation email! Maybe the computer gremlins threw in some extra sides for themselves? If there is a difference between what’s on the email and what you received, please call the restaurant straight away to let them know. Of course, our team are also always happy to help you out if you’re not able to resolve this directly with the restaurant.

How do I unsubscribe or delete my account?

We’ll miss you! But if you need to, just log in to your profile and under edit details, select ‘unsubscribe’.

What do the points mean?

Each time you place an order you score points (Go you!). These points tell other users how much of a food fan you are and add weight to your restaurant reviews.

What are the badges for?

The badges are just a fun way for us to say thanks for using the service. Just like a Foodie Boy Scout, when you unlock a new appetising achievement, like ordering early or at a certain time of day, you achieve a new badge. You can see your badges by clicking on your points at the top of the screen.

How do I redeem my points?

The points aren't currently attached to a loyalty program - that doesn’t mean we don't love you for sticking with us. The points help our community of users recognise reviewers who are most familiar with the service.

I have a question that is not listed above. Who can I speak to?

That’s why we’re here. Our team are really friendly and want to do what they can to make sure you have a great eating experience. You can call us on 95-8005-8005, or visit the Contact Us page and complete the form. We aim to respond to all web contacts within 24 hours.

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