Few Months back one of Directors of the Company was traveling from Amritsar to
Mumbai via Golden Temple Xpress with is Entire Family which comprises of two Kids
and Two senior citizens along with his wife and Him Self. His Coach was next to the
Pantry Car and because of being Hotelier by profession he thought he should visit the
Pantry and See how nicely they are cooking the Food in Train. What he saw that Day
was one of the most painful for him because as Hotelier and the Person who knows the
importance of Hygiene must have reacted the same way. The ingredients used for
Cooking was almost adulterated, Oil in Kadahi was Rancid, Some artificial colors were
also kept near to spice box. He talked to In charge of pantry but his reactions were so
dramatic and as he started yelling “we are running Pantries of Indian Railways from last
twenty years and no one ever discussed me all these things and by the way this is not a
star category restaurant” by the way he shifted to another tone and start asking “What
special I could cook for you, even that will be complimentary but don’t complaint to any
one etc. etc.” He came back to seat without saying a single world.
Suddenly there was a Big Question in his mind that what he and his Family will eat in
train. He remembered that few days back there was some one from out side who do
delivery of food in Train. He searched on internet and found few Good options. Again
Problem never kept you alone and he found No one is Picking call from one of the
operator means you are forced to choose online food and pay them in advance to get it
confirmed. It was okay but the problem was after payment and even confirmation if some
thing goes wrong the he is not having any substitute and next station for the train would
be approx 3 hours away means again no food or Pantry Food.
Again he tried for another website whose most pages were taking too long to get
uploaded or were saying Link removed, but some how he managed to get the official no.
to get food delivered on the seat in train. He ordered the food but there were so less
choices only Thali and Biryani’s with some breakfast Items only. He ordered for Two
Thalis and Three biryani’s along with some curd and pickle. At the station where food
delivery in train was to be done it stayed almost half an hour and even after three calls
food reached to them in last minutes where they were not having any liberty to check if
right food has been delivered or if he require something more he can get from Railway
Station. After having their food they were more upset.
By the next morning he decided to start a service where food to be of Star Hotel Level
and should have economic rates, Varity of Menu Items to be served with Healthy and
Light food in train to be focus. Food for Diabetic persons in Train or the food for
allergenic people in train to be provided and that too is with value for money should be
the key. Train food service was not something which was innovative but the way he
decided to design the menu, pricing and entire standard operating process along with
vendors training; standard recipes, Standard portion size etc were unique. Now when he
shared his story of food in Indian railway with his friend they were a company and
that’s why www.xpressrasoi.com came into existence.
Huge tasks were to be completed but the zeal to get things done while it comes to serve
the people in need never remain huge they together started taking steps and steps and that
journey together has build a successful brand “Xpress Rasoi”.
Now within 30 days of hard work “Xpress Rasoi” has a Presence on 10 Major railway
stations of Indian Railway where they had started delivery of Jain Food in Train, Diabetic
Food in Train, Fresh food in Train, Healthy Food in Train etc and now aiming for
Starting food delivery service in Train on additional one station every two days. It means
completing all 75 major railway stations of Indian Railways by 15 th October 2016 and then
covering rest 334 A Class stations by March 2017.